Shipping & Returns
Shipping Policy
Processing Time:
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Orders are typically processed within 1-3 business days after payment confirmation, unless otherwise stated.
*Note: Delivery time may vary depending on the destination and product availability.*
Shipping Rates:
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Shipping rates are calculated based on the weight, size, and destination of the order. We may offer free shipping promotions or discounts from time to time, which will be clearly communicated on our website or through promotional materials.
Order Tracking:
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Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package's status and estimated delivery date.
International Shipping:
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We offer international shipping to many countries. However, please note that additional customs duties, taxes, or import fees may apply upon delivery. These fees are the responsibility of the customer and are not included in the order or shipping cost.
Undeliverable or Returned Packages:
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If a package is deemed undeliverable due to an incorrect address provided by the customer or other issues, we will attempt to contact you to resolve the problem. If we are unable to reach you or if you do not respond within a reasonable period, the package may be returned to us.
In such cases, we can either refund the order amount minus the shipping fees or re-ship the order with an additional shipping fee.
Shipping Delays:
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While we make every effort to deliver your order on time, please be aware that unforeseen circumstances, such as weather conditions or carrier delays, may cause shipping delays. In such cases, we will keep you informed and work with the carrier to resolve the situation.
Lost or Damaged Packages:
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In the rare event that your package is lost or damaged during transit, please contact us immediately. We will initiate a thorough investigation with the carrier and, if necessary, arrange for a replacement or refund.
Order Cancellations and Changes:
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If you wish to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed and shipped.
Important Note:
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By placing an order with Gen Leaf Tea, you acknowledge and agree to the terms outlined in this Shipping Policy. If you have any questions or concerns regarding your order or the shipping process, please feel free to contact our customer support team. We are here to assist you!
Return Policy
At Gen Leaf Tea, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair return policy to ensure your satisfaction. Please read our Return Policy carefully before initiating a return.
Eligibility for Returns:
Due to being a food item, items must be unused, in its original packaging, and in the same condition as when you received it to be eligible for return
Return Period:
You have 30 days from the date of delivery to initiate a return.
If the return request is not made within this period, we may not be able to process the return.
How to Initiate a Return:
To initiate a return, please contact our customer support team here.
Provide your order number, reason for the return, and any relevant information.
Our customer support team will guide you through the return process and provide you with a return shipping label if applicable.
Return Shipping:
In some cases, we will provide a prepaid return shipping label for your convenience. If this option is not available, you will be responsible for the return shipping costs.
Please package the item securely to prevent damage during transit. We recommend using the original packaging if possible.
Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the item is in acceptable condition, we will process the refund to your original payment method. Please note that shipping costs (if applicable) are non-refundable.
The refund amount may take several business days to reflect in your account, depending on your payment provider's policies.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, depending on your preference.
Please note that this Return Policy is subject to change without prior notice. Make sure to review the policy before making a purchase. If there are any conflicts between this policy and any other policy on our website, the most recent version of the policy will prevail.​